*How to make a Warranty Claim
In order to enforce the rights under this warranty, the original purchaser must notify Optic LED of a warranty claim by emailing Optic LED
- 2-4 pictures of the light, one of the sticker on the top of the light
- A video is optional
- brief description of the problem.
- Your name & original order details.
- your current shipping address
Where do I email my Warranty Claim information?
Located in USA, Email: WarrantyClaim@OpticLEDGrowLights.com
Located in Canada, Email: WarrantyClaim@OpticLEDGrowLights.com
Located Outside of N.America: Email: Warranty@OpticLEDGrowLights.com
The Optic LED representative will request 2-4 photos showing defect and the light in its entirety so they can submit an official warranty claim. Its very important that we receive a picture that shows the defect up close but also pictures that show the light in its entirety. Once the claim is submitted with the correct photos a response back on the warranty claim team will take 2-7 Business days.
When the response comes back from your claim you will get a resolution plan to get your light back up and running at 100% in a timely manner. Our light is designed with all plug and play connectors on most of the components so growers can easily plug in a new part if anything ever happens helping avoid costly down time or having to pay to send your light in for repair.