Terms and Conditions for Optic LED
All Optic LEDs came with a 5, 7 or 10 year warranty depending on what model and when you purchased your light.
Industry best Warranty Coverage is a strong indicator of the quality of these Optic LED Grow Light Fixtures. Optic LED fully stands behind their high quality LED Grow Lights and is committed to supporting you in keeping your light fully operational for 5-10 years depending on what warranty you received with your light. Lights Purchased 2015 - 2018 came with 5 year warranty & Lights purchased 2019 through 2022 all models include 5-10 year warranty. Optic LEDs are engineered with industry best components including USA Made CREE LED'S, Samsung LED's, Osram LEDs, Meanwell Driver's & Sosen Drivers. Massively overbuilt heatsinks for passive cooling help to prolong the life of your Grow Light fixture and more efficient operation. Optic LED's last years longer than other LED Grow Lights and also maintain their value better.
All Optic LEDs are assembled with 4 main components, The Drivers, LED Boards, Heatsinks and Dimmers. The Heat sinks themselves are aluminum and not possible to break. We have installed "Plug and Play Connectors" on the LED Boards & Dimmers so any grower can easily plug in a new Part if they were to break their light during the warranty period. Growers will never have to send their light in as they are engineered to be able to plug in a new part if thats ever needed right in the comfort of your own garden.
- Contact WarrantyClaim@OpticLEDGrowLights.com
What is Not Covered
This 5-10 year warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use, poor maintenance, misuse, abuse, neglect, exposure to pesticide or Plant sprays or other acts of nature.
Your Optic LED should be cleaned annually at a minimum or it is considered neglecting proper maintenance. If you use foliar sprays, pesticide sprays, IPM Sprays or sprays of any kind other than water you are required to have Lenses on your lights at all time. Slim series Lenses will protect your LED boards and prevent damage to your LED boards or other parts.
*How to make a Warranty Claim
In order to enforce the rights under this warranty, the original purchaser must notify Optic LED of a warranty claim by emailing Optic LED
- 2-4 pictures of the light, one of the sticker on the top of the light
- A video would be helpful if it makes it easier to show the problem
- brief description of the problem.
- Your Name
- your current shipping address.
- your original order details
Where do I email my Warranty Claim information?
Located in USA, Email: WarrantyClaim@OpticLEDGrowLights.com
Located in Canada, Email: WarrantyClaim@OpticLEDGrowLights.com
Located Outside of N.America: Email: Warranty@OpticLEDGrowLights.com
The Optic LED representative will request 2-3 photos showing defect and the light in its entirety so they can submit an official warranty claim. Its very important that we receive a picture that shows the defect up close but also pictures that show the light in its entirety. Once the claim is submitted with the correct photos a response back on the warranty claim will take 2-7 business days.
When the response comes back from your claim you will get a resolution plan to get your light back up and running at 100%. Our light is designed with all plug and play connectors on most components so growers can easily plug in a new part if anything ever happens helping avoid costly down time or having to pay to send your light in for repair.
How Our Warranty Program Works over Time
5-10 YEAR WARRANTY (Lights Purchased From 2019-2022)
Years of Ownership Coverage
1st Year Free Parts & Free Shipping
2-10 years Free Parts & Pay for Shipping starting at $20
5 YEAR WARRANTY (Lights Purchased From 2015-2018)
Years of Ownership Coverage
1-3 Free Parts & Free Shipping
4-5 Free Parts & Pay for Shipping starting at $20
6-10 years Pay for Parts and Shipping
USA Warranty Claims:
Order your $0 Warranty Parts here
Outside USA Warranty Claims: If you are located outside of USA, Then you will be charged international shipping cost when you process a warranty claim to have parts mailed out to you.
If Optic LED Deems the Light fixture was not properly maintained due to neglect we reserve the right to charge for Parts & shipping at any time. If Optic LED Deems the warranty claim as damage caused by the grower hitting the light or dropping it we reserve the right to charge for shipping and parts. If Optic LED Deems the warranty claim as excessive voltage powered into the light beyond what its listed capabilities are we reserve the right to charge for Shipping and Parts. If Optic LED deems the warranty claim as improper use from using any type of sprays in the garden we reserve the right to charge for shipping and parts.
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General use Restrictions
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